Terms & Conditions — Great Home Pro
Legal · Great Home Pro

Terms & Conditions

These terms govern all services provided by Great Home Pro. By scheduling or approving services, you agree to the terms outlined below.

Last updated: January 2026  ·  Not legal advice
Section 01

General Service Terms

By booking with Great Home Pro, you agree to the following:

  • All services are performed based on an agreed scope of work prior to starting.
  • Estimates are based on the information provided at the time of scheduling.
  • If conditions differ significantly from what was described, the estimate may change.
  • We do not guarantee outcomes affected by property age, material wear, or prior damage.
  • We reserve the right to decline work that is unsafe, hazardous, or outside our service capabilities.
Section 02

Licensing Status

Great Home Pro performs cleaning, minor repairs, cosmetic touch-ups, painting, carpet care, and basic handyman services. We do not perform structural, electrical, HVAC, roofing, plumbing, or specialty-trade services that require a licensed contractor.

Any work requiring a licensed contractor will be declined or referred to a qualified professional.

Section 03

Scheduling & Property Access

To keep scheduling smooth, the following applies:

  • Accurate entry instructions must be provided before the scheduled appointment.
  • Units must be accessible at the scheduled time (lockbox, key pickup, gate codes, etc.).
  • A property that cannot be accessed may be treated as a same-day cancellation.
  • We respect community rules regarding parking, access, and onsite behavior.
Section 04

Cancellations & Rescheduling

  • We request 24 hours' notice to cancel or reschedule.
  • Same-day cancellations or no-access events may incur a fee or affect priority scheduling.
  • Weather, safety concerns, or unforeseen conditions may require rescheduling on our end.
Section 05

Scope Changes & Additional Work

  • Additional work not included in the original scope may require approval before proceeding.
  • Price adjustments may apply to add-ons or significantly heavier cleaning or repair needs.
  • We will not perform unsanitary, hazardous, or biohazard-related cleanup.
Section 06

Photos & Documentation

  • Before-and-after photos are taken for documentation and quality control.
  • Photos may be shared with the client, property manager, or owner as needed.
  • Photos will not be posted publicly without permission.
Section 07

Liability Limitations

  • We are not responsible for pre-existing damage, wear, or deterioration.
  • We are not responsible for damage caused by faulty materials, aging structures, or improper installation by previous parties.
  • Small cosmetic imperfections may remain if full restoration is not part of the scope.
  • Client-provided materials are used at the client's risk.
Section 08

Payment Terms

  • Turnover invoices are issued at or after job completion unless another agreement is in place.
  • Handyman visits are generally due at completion of service.
  • Late payments may impact future scheduling or availability.
  • Returned payments may incur fees.
Section 09

Service Limitations

Great Home Pro does not perform:

  • Plumbing, electrical, HVAC, or structural work
  • Asbestos, mold, or hazardous-material removal
  • Pest control or extermination
  • Roofing or high-ladder work beyond safe heights
Section 10

Concerns, Corrections & Disputes

  • Concerns must be reported within a reasonable time after service completion.
  • We will return to correct legitimate concerns when possible.
  • Corrections do not apply to pre-existing issues or new issues beyond the agreed scope.
  • Disputes will be handled professionally and in good faith.
Section 11

Changes to Terms

Great Home Pro may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date.

Questions? Call or text 602-932-6727 or email [email protected].