Insurance, Safety & Compliance

Built to meet the expectations of property managers, apartment communities & owners.

Great Home Pro takes insurance, safety, and documentation seriously. Our goal is to make it easy for you to say “yes” to working with us—and easy to answer owner questions about who is in their home.

Insurance Coverage Overview

We maintain business insurance appropriate for turnover and make-ready work. Coverage details can be shared with property managers, apartment communities, and ownership groups upon request.

Active business liability coverage (limits available upon request)
Coverage designed for cleaning, painting, carpet care & small repairs
Ability to provide Certificates of Insurance (COIs) to approved partners

Note: If your property or community has specific insurance requirements, share them with us and we’ll confirm whether we can meet those standards.

Documents Available on Request

For property managers, apartment communities, and brokerages, we can provide:

Certificate of Insurance (COI)
W-9 for accounting / vendor setup
Basic company information for vendor onboarding forms
Any additional forms required by your internal process (as reasonable)

COI Available W-9 Ready Vendor-Friendly

Safety, Access & Onsite Conduct

We understand that we are working in people’s homes and communities, often on your behalf. How we show up matters—for safety, liability, and your reputation.

Property & Community Rules

We respect building rules, quiet hours, and parking requirements
We follow reasonable lockbox, key, and access procedures
We do not allow unauthorized guests or extra people onsite
We keep common areas clear of debris and tools as we work

Onsite Behavior Standards

Professional conduct around residents, staff, and neighbors
No smoking, drugs, or alcohol onsite
No sharing of gate codes, lockbox codes, or keys
Photos are used only for job documentation, not for public posting

Vendors, Teams & Compliance Expectations

In addition to our own policies, we expect our partner vendors to meet similar standards so you receive consistent, professional service.

Vendor Requirements

Active business insurance (where applicable)
Reliable communication by phone and text
Willingness to follow Great Home Pro scopes and checklists
Before & after photos for every job completed

Quality & Compliance Checks

Random quality checks on completed units
Photo-based review of work before final approval
Vendor performance tracked over time
Vendors who do not meet standards are not kept on future jobs

Reporting Issues & Handling Damages

If a concern comes up—whether it’s a missed item, damage, or a safety issue—we want to hear about it quickly so we can address it.

We encourage property managers and onsite staff to send:

Photos of the issue
A brief description of what was expected vs. what was found
Any deadlines connected to move-in, showings, or inspections

Our goal is to correct legitimate issues promptly and transparently, with minimal disruption to your schedule and residents.

Need Our Insurance Info or a COI for Your Files?

If you’re setting us up as a vendor or need documentation for an owner, we can provide a current Certificate of Insurance, W-9, and basic company details.

Request Insurance & Vendor Docs